🙋♀️ Frequently Asked Questions (FAQs)
1. 🧸 What age group are TPG Toys suitable for?
Our toys are designed for all children age groups, with collections catering to different stages of learning and development — from preschoolers to primary-aged kids. Always check individual product listings for specific age recommendations. 👶👧👦
2. 🎓 Are your toys educational?
Absolutely! 📚
Many of our toys are STEM-based, Montessori-inspired, or focused on creative and sensory learning. They're designed to help kids build skills in problem-solving, motor development, spatial reasoning, and more — all while having fun!
3. 🧲 Are magnetic tiles compatible with other brands?
Yes! 🔄
Our magnetic tile sets are fully compatible with other major brands on the market, so your child can expand their creations with ease. Perfect for mixing and matching! 🏗️
4. 🪵 Are the wooden toys safe?
Yes, safety is a top priority. ✅
All our wooden toys are made from high-quality, eco-friendly wood, with smooth edges and non-toxic paints. They’re built for safe and durable play. 🌿
5. 🚚 How long does shipping take?
We offer fast and reliable shipping across Australia. 🇦🇺
Orders are typically processed within 2–3 business days and arrive within 10–45 business days, depending on your location. You’ll receive a tracking number once your order ships. Please refer to our shipping policy for further details here.
6. 🎁 Can I send toys as gifts?
Yes! 🎉
All our toys come in beautiful packaging, perfect for birthdays, holidays, or surprise gifts. You can also add a custom message at checkout if you'd like. 🎂🎄🎈
7. 💬 Can I contact you with questions?
Of course! Our friendly support team is here to help. 💌
You can reach us via our Contact Us page or email us at support@tpgtoys.com. We aim to respond within 24–48 hours.
8. 🔁 What is your return policy?
We offer 30-day returns on most unused items in original packaging. If you receive a damaged or incorrect item, please contact us and we’ll make it right — no hassle. 🔄
9. 💳 What payment methods do you accept?
We accept major credit/debit cards, PayPal, and Afterpay (where available). Your payment is processed securely and encrypted for your safety. 🔐
10. 🧼 How do I clean the toys?
For plastic and magnetic toys, simply wipe them with a damp cloth and mild soap.
For wooden toys, use a dry or slightly damp cloth — avoid soaking or submerging them in water to preserve the wood. 🧽